Outcess Solutions Nigeria Limited
About Us
Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
Responsibilities
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- Answers phone and responds to customer requests.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)Identity, research, and resolve customer issues using computer systems and applications.
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- NCE / OND / HND / Bachelor’s Degree in any Field of study.
- Relevant experience 0 – 4 years in Customer Service is an advantage.
- Candidate must be within the age bracket 20 – 35years.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent written and verbal communication skills.
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